Our heat pump went out on the July 4th weekend and had to be replaced. We contacted Brad on Saturday. He immediately emailed us prices for the heat pump we wanted within a few minutes. He was very helpful answering our questions regarding the heat pumps. It was the hottest weekend of the year and my 81 year old mother was having a hard time with only fans to cool her. On Sunday, we decided on the model heat pump and called Brad. He went above and beyond to put our heat pump in on Monday! He came at the time he promised and his guys worked past 5 o'clock to make sure we had cool air. Brad and his crew and the nicest and most professional people we have ever dealt with! We are so thankful to Rye Heating and Air for getting us air so fast and we highly recommend them!!
A true first rate experience. The technician arrived EARLY, called before he headed out, and was courteous, polite, and professional throughout. All this after I called the afternoon before and they were apologizing for not being able to give me a precise time for when they would arrive. I am always very impressed with the folks at Rye and they keep raising the bar higher! I won't use anyone else and I recommend them to anyone in the area who wants prompt, high quality work.
One of our AC units had stopped working yesterday so I had made the call around 8am this morning and the female representative on the line was very nice, empathetic, and dedicated to sending out a tech ASAP. By 11:30 Jeff had already showed up at my door. Talk about fast same day service! Jeff was by far the best technician. I greatly appreciate how honest, kind, and patient he was with me. He didn't try to upsell me on unnecessary parts or lie to me about the condition of my units unlike other companies I've worked with before. He took the time to explain to me how everything worked and even gave me suggestions on how to prevent bugs from getting into the contactor again. I had signed up for the maintenance plan because of my experience with both Jeff and the representative on the phone. Love the honest and affordable company and its employees. Thank you again for getting my family cool and comfortable on this very hot summer day!!
Last July we found ourselves with no air conditioning in the midst of the heat wave. Our unit just totally died and we would have to replace it. Everyone local was booked up...everyone. Then I remembered an electrician had given me a name several months before during a conversation about finding trustworthy, reliable technicians of all sorts. He had spoken highly about Brad Rye saying he was honest and reliable about all things heating and cooling so naturally I wrote the name down. Of course I didn't remember Brad's name or where I'd written it down so I finally thought to look through my ridiculously long phone contact list. I finally found it! I called in and spoke to Gina. I told her what was going on. She was concerned for us in the heat and said she'd speak to Brad but that she knew he was very busy. Disappointed, we made an appointment for a consult anyway. He came out after hours on Friday to see what we needed and then said it would probably be at least seven to ten days before he could help us-he was booked up. He gave us his recommendations and said he would order our unit with the promise that as soon as possible he'd come out to install. I did some research overnight and emailed him with questions about maybe stepping up our unit to a larger size. He called me on Saturday, surprised at my questions and probably thinking I was crazy. He was patient, answered my questions and then ordered the larger unit at my request. On Monday I got a call from Gina checking on us. She said she'd talked to Brad and told him it was just too hot, he had to help us. Tuesday morning he called to say our unit was in and that he'd be there late in the afternoon to get started.. We were shocked yet elated! When he got here he explained that he had been working on a new building when he realized no one there was needing ac and that he could leave that job and work on making our house livable again. (Thank you Gina, I'm sure your words helped.) He got us cool again by the next day. He left our yard looking like he'd never been there, no trash, no concrete fragments...only that big, gorgeous York air conditioner! It was a sight to behold. ? Cool never felt so good. So yes, I highly recommend Brad (and Gina) Rye, I give them a huge 10! He's honest, patient, very skilled and reliable and they both have huge hearts with concern for their customers.
These guys are amazing. My AC went out on a Thursday night. They were the fourth company I called on Friday morning. Everyone else was pushing me out until Monday or Tuesday. They worked me into their schedule on Friday afternoon and had a tech here at 4:30. He didn't have the part to fix my problem, but he got it working for the weekend until he could get the part on Monday. Was here Monday afternoon and replaced the part while I was at work and emailed me the bill. Absolutely quality service and polite people to work with. Saved in my phone as my new go to for AC and heating issues. Highly recommend after this experience.
When you meet the owners you will know you are dealing with a five star company. I was blessed to have Alston, Mark and Chris to install my new system. I made a slight change to the order the day of install and they worked as a team to make it happen. I highly recommend this great group of people.
From the time Gina answered the phone I felt I was speaking to a friend. She was so kind and helpful. At 9 am the next morning Bobby arrived and in quick and efficient skill repaired our heating unit. I also received a follow up call the next day from Gina. There is nothing like exceptional customer service from a business. I highly recommend Rye Heating and Air.
Great service, had to get a new unit and less than a week later I sit here with air. The owners Brad and Gina are the best and made sure we had nothing but the best customer service. The technicians Alston and Derek arrived right on time and was very professional and courteous young men. I would recommend this company without a doubt. And did I mention they finance also. Thanks so much guys.
I was impressed in multiple ways this company was able to help me
(1) speed: I called them on a Thursday. By Friday, they had a repairman out for an estimate. By Monday they had the team come out to start the fix, and the project was completely done by Friday (it was a pretty major project). Only 8 days from phone call to completion! It was incredible. I had other local companies waste 2+ weeks simply looking for a part.
(2) Service: It was a major project and it took a little longer than expected, and they were actually at my house until 9 pm on a Friday. They did not "go home early" so they could go out and enjoy their Friday night, they stayed at my house until 9pm to fix the project. I couldn't believe it! I told them they didn't have to do that, and I told them repeatedly they could go home to spend time with their families - but they wanted to make sure I didn't go the whole weekend without a broken air conditioner.
(3) Accountability: They called me on Saturday morning to make sure it was still working!
(4) Price: I definitely paid a lot less for my unit than a lot of my friends have.
Highly recommend this company and will definitely call them back if I have future problems.
The owners of RYE Heating and Air, Brad and Gina, have such high standards for courteousy, professionalism, and high quality work. And they have hired people that express those same values. I have used them for several years personally on a few different homes for big and small projects. They show up on time, ensure the work is done right, and are a pleasure to work with. And because I trust them so much I refer them to my real estate clients who speak highly of them as well. Their prices are fair and they always go above and beyond; a rare find.
Being new to this area I had to choose an AC repair service and hope for the best. In choosing Rye, the best is what I got! They were friendly, knowledgeable and took the time to explain every step of the repair process. Plus, their prices were more than reasonable. I highly recommend Rye Heating and AC. Just an all around excellent experience. They're my go-to company from now on. Thanks for the great service guys!
Note: I'm adding to my review because. I just used this company again for a different AC unit and I wanted to specifically mention the excellence of service person Derek. He showed up about 2 hours after my call and was amazing! He worked very hard to get the old unit working, yet provided me with the practical info to make a decision about whether or not to replace it in the future. I can't recommend him highly enough! What a great representative for Rye Heating & AC! Thanks for your dedication and concern Derek!
OUTSTANDING in all ways! Prompt, courteous, knowledgeable, professional, quality workmanship, reasonable ....... the list goes on. I highly recommend their services.
Derek D. is the best! He was thoughtful, quick and very informative. Derek D. was a professional and very down to Earth at the same time. I didn't feel any pressure at all. My house was hot like an oven but Derek came to rescue. He also waited to make sure everything was working. I will call on Rye and Derek again. If you need any help ask for Derek!
Quality service. Thank you for getting my heat back on so quickly. My little one also had fun being a helper.
I do apologized for not answering the door in a timely fashion. However last night was a very long night without air. I called the Rye Hvac company at 9-10pm on 09/17/2019 and I received a call 8am today. I was so grateful. I would like to take this opportunity and give a big thanks to Mrs. Gina and Derek for some awesome customer service. I will definitely doing business with you guys again. I'm truly blessed!!!
Would recommend them to everyone I know. Very professional, great customer service. They followed up right after installation to make sure everything was running well. Definitely a 5 star business!!!
I had a great experience with Rye Heating and Air. They had to order a part for my unit but had me up and running in no time. Austin was very courteous and knowledgeable.Thanks to the whole team.I would highly recommend using Rye Heating and Air. I know I Wii be using in the future.
Derek was friendly and knowledgeable on my winter service check! Thank you for keeping my Systems running great! Thanks for a great service!