When you meet the owners you will know you are dealing with a five star company. I was blessed to have Alston, Mark and Chris to install my new system. I made a slight change to the order the day of install and they worked as a team to make it happen. I highly recommend this great group of people.
From the time Gina answered the phone I felt I was speaking to a friend. She was so kind and helpful. At 9 am the next morning Bobby arrived and in quick and efficient skill repaired our heating unit. I also received a follow up call the next day from Gina. There is nothing like exceptional customer service from a business. I highly recommend Rye Heating and Air.
Great service, had to get a new unit and less than a week later I sit here with air. The owners Brad and Gina are the best and made sure we had nothing but the best customer service. The technicians Alston and Derek arrived right on time and was very professional and courteous young men. I would recommend this company without a doubt. And did I mention they finance also. Thanks so much guys.
I was impressed in multiple ways this company was able to help me
(1) speed: I called them on a Thursday. By Friday, they had a repairman out for an estimate. By Monday they had the team come out to start the fix, and the project was completely done by Friday (it was a pretty major project). Only 8 days from phone call to completion! It was incredible. I had other local companies waste 2+ weeks simply looking for a part.
(2) Service: It was a major project and it took a little longer than expected, and they were actually at my house until 9 pm on a Friday. They did not "go home early" so they could go out and enjoy their Friday night, they stayed at my house until 9pm to fix the project. I couldn't believe it! I told them they didn't have to do that, and I told them repeatedly they could go home to spend time with their families - but they wanted to make sure I didn't go the whole weekend without a broken air conditioner.
(3) Accountability: They called me on Saturday morning to make sure it was still working!
(4) Price: I definitely paid a lot less for my unit than a lot of my friends have.
Highly recommend this company and will definitely call them back if I have future problems.
The owners of RYE Heating and Air, Brad and Gina, have such high standards for courteousy, professionalism, and high quality work. And they have hired people that express those same values. I have used them for several years personally on a few different homes for big and small projects. They show up on time, ensure the work is done right, and are a pleasure to work with. And because I trust them so much I refer them to my real estate clients who speak highly of them as well. Their prices are fair and they always go above and beyond; a rare find.
Being new to this area I had to choose an AC repair service and hope for the best. In choosing Rye, the best is what I got! They were friendly, knowledgeable and took the time to explain every step of the repair process. Plus, their prices were more than reasonable. I highly recommend Rye Heating and AC. Just an all around excellent experience. They're my go-to company from now on. Thanks for the great service guys!
Note: I'm adding to my review because. I just used this company again for a different AC unit and I wanted to specifically mention the excellence of service person Derek. He showed up about 2 hours after my call and was amazing! He worked very hard to get the old unit working, yet provided me with the practical info to make a decision about whether or not to replace it in the future. I can't recommend him highly enough! What a great representative for Rye Heating & AC! Thanks for your dedication and concern Derek!
OUTSTANDING in all ways! Prompt, courteous, knowledgeable, professional, quality workmanship, reasonable ....... the list goes on. I highly recommend their services.
Derek D. is the best! He was thoughtful, quick and very informative. Derek D. was a professional and very down to Earth at the same time. I didn't feel any pressure at all. My house was hot like an oven but Derek came to rescue. He also waited to make sure everything was working. I will call on Rye and Derek again. If you need any help ask for Derek!
Quality service. Thank you for getting my heat back on so quickly. My little one also had fun being a helper.
I do apologized for not answering the door in a timely fashion. However last night was a very long night without air. I called the Rye Hvac company at 9-10pm on 09/17/2019 and I received a call 8am today. I was so grateful. I would like to take this opportunity and give a big thanks to Mrs. Gina and Derek for some awesome customer service. I will definitely doing business with you guys again. I'm truly blessed!!!
Would recommend them to everyone I know. Very professional, great customer service. They followed up right after installation to make sure everything was running well. Definitely a 5 star business!!!
I had a great experience with Rye Heating and Air. They had to order a part for my unit but had me up and running in no time. Austin was very courteous and knowledgeable.Thanks to the whole team.I would highly recommend using Rye Heating and Air. I know I Wii be using in the future.
Derek was friendly and knowledgeable on my winter service check! Thank you for keeping my Systems running great! Thanks for a great service!